Privacy Policy

Jump to:  General Privacy StatementEmail and Web Security Statement | Do Not Track Policy


Travis Credit Union’s Community Financial Wellness Fund (“Foundation”) respects the privacy of its users (“you or “yours”) who use our website located at, including other media forms, media channels, mobile website or mobile applications related to or connected thereto (collectively, the “Website”).  The following Foundation privacy policy (“Privacy Policy”) is designed to inform you, as a user of the website, about the types of information that the Foundation may gather about or collect from you in connection with your use of the website. It is also intended to explain the conditions under which the Foundation uses and discloses that information and your rights in relation to that information.  Changes to this Privacy Policy are discussed at the end of this document. However, each time you use the Website, the current version of this Privacy Policy will apply. Accordingly, each time you use the Website, you should check the date of the Privacy Policy (which appears at the beginning of this document) and review any changes since the last time you used the Website.

This Website is hosted in the United States of America and is subject to U.S. state and federal law.  If you are accessing this Website from other jurisdictions, please be advised that you are transferring your personal information to the Foundation in the United States, and by using this Website, you consent to that transfer and use of your personal information in accordance with this Privacy Policy.  You also agree to abide by the laws of the applicable states and U.S. federal law concerning your use of this Website and your agreements with the Foundation. Any persons accessing this Website from any jurisdiction with laws or regulations governing the use of the Internet, including personal data collection, use and disclosure, different from those of the jurisdictions mentioned above may only use this Website in a manner lawful in their jurisdiction.  If your use of this Website would be unlawful in your jurisdiction, please do not use this Website.




Users of the Website Generally

“Non-Personally Identifying Information” is anonymous data.  This data cannot be used to distinguish or trace an individual’s identity such as their name, social security number, date of birth etc.  “Personally Identifying Information,” by contrast is information that can be used on its own or with other information to identify, contact, trace or locate a single individual.  The Foundation gathers from users of this Website Non-Personally Identifying Information of the sort that web browsers, depending on their settings may make available. That information includes the user’s Internet Protocol (IP) address, operating information browser type and the locations of the websites you view right before arriving at, while navigating and immediately after leaving the Website. Although such information is not Personally-Identifying Information, it may be possible for the Foundation to determine from an IP address or a user’s Internet service provider and the geographic location of the visitor’s point of connectivity as well as other statistical usage data. The Foundation may analyze Non-Personally-Identifying Information gathered from users of the Website to help the Foundation better understand how the Website is being used. By identifying patterns and trends in usage, the Foundation is able to better design the Website to improve users’ experiences, both in terms of content and ease of use. From time to time, the Foundation may also release the Non-Personally-Identifying Information gathered from Website users in the aggregate, such as by publishing a report on trends in the usage of the Website. Company does collect Personally-Identifying Information (PII). The terms governing this collection are laid out in Sections 3b and 3c.

Web Cookies

A “Web Cookie” is a string of information which assigns you a unique identification that a website stores on a user’s computer, and that the user’s browser provides to the website each time the user submits a query to the website. The Foundation uses cookies on the Website to keep track of services you have used, to record registration information regarding your login name and password, to record your user preferences, to keep you logged into the Website and to facilitate purchase procedures, if applicable. The Foundation also uses Web Cookies to track the pages that users visit during each Website session, both to help the Foundation improve users’ experiences and to help the Foundation understand how the Website is being used. As with other Non-Personally-Identifying Information gathered from users of the Website, the Foundation analyzes and discloses in aggregated form information gathered using Web Cookies, so as to help the Foundation better understand how the Website is being used. FOUNDATION USERS WHO DO NOT WISH TO HAVE WEB COOKIES PLACED ON THEIR COMPUTERS SHOULD SET THEIR BROWSERS TO REFUSE WEB COOKIES BEFORE ACCESSING THE WEBSITE, WITH THE UNDERSTANDING THAT CERTAIN FEATURES OF THE WEBSITE MAY NOT FUNCTION PROPERLY WITHOUT THE AID OF WEB COOKIES. WEBSITE USERS WHO REFUSE WEB COOKIES ASSUME ALL RESPONSIBILITY FOR ANY RESULTING LOSS OF FUNCTIONALITY.

Web Beacons

A “Web Beacon” is an object that is embedded in a web page or email that is usually invisible to the user and allows website operators to check whether a user has viewed a particular web page or an email. The Foundation may use Web Beacons on the Website and in emails to count users who have visited particular pages, viewed emails and to deliver co-branded services. Web Beacons are not used to access users’ Personally-Identifying Information. They are a technique the Foundation may use to compile aggregated statistics about Website usage. Web Beacons collect only a limited set of information, including a Web Cookie number, time and date of a page or email view and a description of the page or email on which the Web Beacon resides. You may not decline Web Beacons. However, they can be rendered ineffective by declining all Web Cookies or modifying your browser setting to notify you each time a Web Cookie is tendered, permitting you to accept or decline Web Cookies on an individual basis.

Aggregated and Non-Personally-Identifying Information

The Foundation may share aggregated and Non-Personally Identifying Information it collects under any of the above circumstances. The Foundation may also share it with third parties and Travis Credit Union to develop and deliver targeted advertising on the Website and on websites of third parties. The Foundation may combine Non-Personally Identifying Information it collects with additional Non-Personally Identifying Information collected from other sources. The Foundation also may share aggregated information with third parties, including advisors for the purpose of conducting general business analysis. This information does not contain any Personally-Identifying Information and may be used to develop website content and services that we hope you and other users will find of interest and to target content.


Your privacy is important to us.

Travis Credit Union’s Community Financial Wellness Fund (“the Foundation”) is committed to protecting your personal information, which has been entrusted to us. The Foundation recognizes that you expect the highest level of privacy and confidentiality.

E-mail communications

Your e-mail address will be kept confidential at all times. If you are sending an e-mail to the Foundation, we want to remind you that e-mail is not necessarily secure against interception. If your information is very sensitive, or includes personal or confidential information, such as your account number, credit card number, or social security number, you login to home banking and send a secure message to one of our member representatives or call us at (707) 449-4000 or (800) 877-8328. As we are equally concerned, we will not transmit sensitive or personal information that can compromise or violate your privacy when communicating via e-mail.

Personal or financial information transmitted to Travis Credit Union by e-mail may be used by our staff to respond to inquiries for service or information or improve the service we offer.

Browsing our Web site

All web servers record information, but contain no personally identifiable information other than the IP address of the machine used to access the site. We retain and analyze this information to improve the usability of the site.

 What is a Cookie?

A cookie is a piece of data that a website can send to your browser and can only be read by the server that gave it to you. You can visit our site anonymously and access product information without revealing your identity. In order to improve our site, we use “cookies” to track your visit. It cannot be executed as code or deliver viruses.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some Web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.)

Cookies also ease navigation and help users move from screen to screen in an efficient manner. These cookies simply carry forward information that you submitted on one screen to the next screen, eliminating the need for reentry.

Cookies cannot be used to capture a user’s e-mail address, obtain data from the user’s hard drive or gain confidential or sensitive information about the user.

Site security

One of the basic tools used to ensure Internet security is encryption. Encryption is used any time personnel information is exchanged. Encryption works much the same as a combination lock. Travis Credit Union uses many security controls to ensure that your information in our files and computers is protected from unauthorized access. All of our systems are secured with multiple layers of encryption, firewalls, redundant screening, and filtering routers.

It is equally important to verify that only authorized users log into our Home Banking system. We use password verification to ensure user authorization. For added security, if a password is entered incorrectly three times, access will be denied. Protect your password as you would your account. Use a unique password that is known only by you. Never share your password with anyone. Should you ever receive a request to reveal your password, contact us as soon as possible at the telephone numbers listed at the end of this notice.

For further security, our online server is not directly connected to the Internet. This, plus the other security measures already listed, block unauthorized access to credit union and member records.

Linked sites

From our website you may be able to access a variety of sites maintained by third parties. These sites are managed by organizations that may or may not have a business relationship with the credit union. Please note that Travis Credit Union is not responsible for the content or privacy practices of any site to which our site may link.

Financial privacy

Travis Credit Union has adopted a Privacy Policy. Our Privacy Statement may be accessed from our homepage. This policy describes the categories of personal, nonpublic information we collect from our members and the circumstances under which we may share that information.

Protecting Children

We do not knowingly market to or solicit information from children under 13, nor do we post offensive material that is harmful to children. We recognize that protecting children’s identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents. We encourage parents and legal guardians to supervise the activities of children when using websites. We are not responsible for the data collection and use practices of non-affiliated third parties to which our websites may link.



Travis Credit Union’s Community Financial Wellness Fund (“the Foundation”) is committed to maintaining the privacy of everyone who visits and submits information through this Website. The following is a summary of the information we collect and what we do with it. 

Information Collected Within Our Website

Very generally speaking, through your visits to this Website we may gather information you choose to share, we use that information only in order to provide programs or services that you specifically ask for or to make you aware of programs or services that the Foundation or Travis Credit Union offers, and we do not share your information with others.

For site security purposes and to ensure that this service remains available to all users, the Foundation employs software programs to monitor website traffic to identify unauthorized attempts to upload or modify information, or otherwise cause damage. The Foundation also uses software programs to collect statistical information about the use of this Website and applications contained therein. Programs are used to create summary statistics, which are used for such purposes as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. No personal information, such as your name or address is collected or used for this analysis. Any data automatically stored is kept as the confidential records of the Foundation and is not sold or distributed in part or whole to any third party. Regarding “Do Not Track” signals, the Foundation does not use tracking information or pass this type of information on to third parties. The Foundation’s web server only recognizes your IP address when you visit our site. It does not recognize your email address or other personal information.

The Foundation does not disclose information that you submit through this Website and that is personally identifiable with you to any other person or entity except as legally compelled to do so, such as through a subpoena.

From our website, we do not knowingly collect or use personal information from children under 13 years of age.

Contact Information

The Foundation reserves the right to change this policy in the future by posting notice at this Website. If you have any questions at all about, or related in any way to our Website privacy policy, please call the Contact Center at (707) 449-4000 or (800) 877-8328. Your privacy is very important to us.